Free delivery for all orders of $125 and more!
It is important to note that cancellations, returns and exchanges are not accepted except in the following situations:
If there is an error in the order.
Products marked “Slightly defective” are final sales.
But, if you have a problem with your order, do not hesitate to contact us by email at laboutique@nadineblanchette.ca, via the chat available on the website or via messaging on our Instagram and/or Facebook pages.
We invite you to visit the FAQ page for more details: FAQ — Nadine Blanchette
Speedy order processing and deliveries are a key element of our service par excellence. We have a typical lead time of approximately 1-2 business days for order processing and approximately 1-2 business days for shipping. But, it may happen, on very rare occasions, that the delay is longer.
*It is important to note that if the order includes pre-sale products, the products will be shipped according to the deadlines indicated in the pre-sale.
If you choose the delivery option you can say whether you choose with or without signature:
Delivery without signature: Which means your order will be left at the door. The package will not be insured in the event of theft or otherwise. If you are away for a long period of time during the day, I advise you to put as the delivery address that of a friend, the office where you work, or even someone in your family who will be available to receive the package.
Delivery with signature: Your order will then be insured by the carrier and he will be obliged to hand it over to you. In the event that you are absent during delivery, it will be possible for you to request a second attempt by contacting the carrier directly. Usually he leaves a note on your door to mention it.
It is important to make sure you write the correct delivery address. I cannot be held responsible for orders sent to an incorrect address that you indicated on the order.
*After discounts and before taxes.
Who do I contact if I have questions?
For any questions regarding an order, write to me by email at bonmatin@nadineblanchette.ca. I will respond within 48 hours – during weekday hours, as I take weekends off.
You will be able to track your order using the tracking number that you will receive by email for order processing confirmation.
For any problem with tracking an order, write to me at laboutique@nadinebalanchette.ca
It is possible to combine a pre-ordered product with an in-stock product. In order not to have duplicate delivery costs, we will hold the product that is in stock to deliver it at the same time as sending the pre-order product.
If you do not want to wait to receive everything together you will have to pay the applicable delivery costs individually. I then ask you to write to me at Laboutique@nadineblanchette.ca or to indicate it in the comments of your order. I will then contact you so that the applicable delivery charge can be paid.
If you have any questions regarding picking, write to me.
Although I am the owner of a stationery store, I would like to point out that I am committed to protecting the environment. I always take care to choose quality paper that meets several environmental standards. I will also favor recycled paper when the option is possible. I also control my printing by avoiding having unnecessary quantities of inventory and I recycle all paper.
Most of the photos found on the site contain articles that serve as context or decoration. These items are not included with purchase. Make sure you read the product description carefully before purchasing. For example: in a photo of a large format notebook, pens, plants, flowers, paper clips etc. are not included with the notebook.
Products purchased are for personal use only. You may not modify, distribute or resell any of these products in any form.
Models and design copyrighted by Nadine Blanchette.
As a subscriber to the newsletter the PuceNEWS you will never miss a launch, the promotions, the announcements or my anecdotes that I share (I am truly filled with those). You will receive a newsletter every two weeks! And my promise is to make it as interesting and pertinent as possible.
The endearing little black duckling from the story is really whom I am. My nickname Puce comes from my dad. Since he nicknamed me this way, it has been a part of who I am with pride.
All rights reserved © 2019 to date. Nadine Blanchette. Design of Graphix Design Graphique.
